A guide to help customers living with the condition and those who support them is being piloted in 10 HSBC branches, giving tips on keeping track of spending and protecting against fraud.
HSBC said it aims to roll the guide out nationwide.
Staff are also undergoing information sessions to understand more about dementia.
Common symptoms of dementia, such as memory loss and problems communicating, can make managing finances more challenging.
The bank, which has around 17 million customers in the UK, has been working with Alzheimer's Society and Alzheimer Scotland and has committed to raising £3 million during a three-year partnership.
HSBC said it is also looking at ways to improve products and services, including improving the website to ensure it is accessible for people living with dementia.
Francesca McDonagh, head of wealth and retail banking at HSBC UK said its launch of voice recognition technology last year, whereby customers can simply use their voice as their password, rather than having to remember a Pin, is one example of the ways the bank is making services simpler to use.
By PA Money News.
Full story at Yahoo News.
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